Faq

How long does processing take before my order ships?

All orders are processed within 1-3 business days (excluding weekends and holidays) after your order is placed. You will receive a shipping confirmation email with tracking information once your order has left our warehouse.

What are my shipping options and costs?

We offer standard and expedited shipping options. Costs are calculated at checkout based on your delivery address and order size. Delivery timelines will be provided during the checkout process.

Do you ship internationally?

Yes, AubeLune ships to many countries worldwide. International shipping costs and delivery times will be displayed at checkout. Please note that customers are responsible for any applicable customs duties or import taxes.

Can I change or cancel my order?

We are only able to modify or cancel an order if it has not yet entered the processing stage. Please contact us immediately at [email protected] with your order number. We cannot guarantee changes, but we will do our best to accommodate your request.

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, certain final sale items may not be eligible for return.

How do I initiate a return or exchange?

To start a return or exchange, please email our customer care team at [email protected] with your order number and the items you wish to return. We will provide you with detailed instructions and a return authorization.

Are return shipping fees covered?

Return shipping fees are the responsibility of the customer, except in cases where you received an incorrect or defective item. Refunds will be issued to the original payment method once the returned items are received and inspected.

How can I find the right size for dresses, skirts, or pants?

We provide detailed size charts for each product on its individual product page. Please refer to these measurements and compare them to a similar garment you own for the best fit. If you are between sizes, we typically recommend sizing up.

Is the color of the product accurate in the photos?

We strive to represent our products as accurately as possible. However, due to variations in monitor settings and lighting conditions, colors may appear slightly different in person.

How should I care for my AubeLune garments?

Care instructions are listed on the garment's label and on the product description page. We recommend following these instructions closely to maintain the quality and longevity of your item.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods as displayed at checkout. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. Our website uses SSL (Secure Sockets Layer) encryption technology to protect your personal and payment information. We do not store your complete credit card details on our servers.

How can I contact customer service?

For any questions not covered here, please reach out to our dedicated support team via email at [email protected]. We aim to respond to all inquiries within 24-48 business hours.

My question isn't listed here. What should I do?

We are here to help! Please do not hesitate to contact us directly at [email protected] for any further assistance regarding your order, our products, or policies.